Shipping and returns

1. shipping areas

1.1 Shipping to the following countries: Germany, Netherlands and Switzerland.
1.2 Orders from other countries are possible on request. Please contact us via the Contact formto check the delivery options.

2. shipping costs, taxes and customs duties

2.1 The Shipping costs shall be borne by the customer. They are Order process clearly stated.
2.2. International orders (outside Germany): It applies Delivered at Place (DAP). Import duties, taxes and other levies at the place of destination, the Receiver. These are not included in the product price or in the shipping costs and vary depending on the country. Please inform yourself in advance at the competent customs authorities on import duties incurred.
2.3. Returns from abroad: Please mark returns as "Return of Goods". Customs duties/dutieswhich we incur as a result of an incorrect declaration can be Refund deducted become.

3. delivery time

3.1. Delivery time: Unless otherwise specified for the respective product, the delivery time is within Germany 3–5 working days and into Netherlands or Switzerland 5–10 working days (Business days = Mo–Fr, excluding statutory holidays at the place of dispatch or destination). The deadline begins on the day after the contract is concluded.
3.2. Delays: If delays occur due to customs clearance, strikes, or force majeure (e.g., severe weather), we will inform you immediately. Your statutory rights remain unaffected.
3.3. Unavailability: If, in exceptional cases, a product is delivered after the permanently unavailable we will inform you immediately and refund payments already received.

4. shipping service provider

4.1 The Delivery takes place via a shipping service provider chosen by us.
4.2. Partial deliveries are permitted, as far as reasonable; you will not incur any additional shipping costs.
4.3. Details (consignment number, expected delivery) you get in the Shipping confirmation, provided that for the program Shipment tracking provided is.
4.4. Shipment tracking & insurance: Spoiler shelves become as an insured parcel with shipment tracking shipped. 

5. transfer of risk & transport damage

5.1. Transfer of risk for consumers: In the case of purchases by consumers Transportation risk to you first, as soon as the goods to you or a person named by you Third parties (who is not the carrier) hand over was. Choose you the carrier itself and have we given you this choice not offered, the danger already with handover to the carrier.
5.2. Transport damage: Please report any externally visible damage if possible on delivery and inform us immediately. Yours statutory warranty rights remain of this untouched; the notification helps us to assert claims against the transport company.

6. returns (revocation)

6.1. How to cancel a contract, what deadlines apply and when a right of withdrawal does not exist, is set out in our Cancellation policy. For your explanation, you can use this Form for withdrawal use; it is not required.
6.2. You bear the direct costs of the return shipment. A short message via email with your order number helps us to assign the return shipment.