1. shipping areas
1.1 Shipping to the following countries: Germany, Netherlands.
1.2 Orders from other countries are possible on request. Please contact us via the Contact formto check the delivery options.
2. shipping costs, taxes and customs duties
2.1 The Shipping costs shall be borne by the customer. They are Order process clearly stated.
2.2. International orders (outside Germany): It applies Delivered at Place (DAP). Import duties, taxes and other levies at the place of destination, the Receiver. These are not included in the product price or in the shipping costs and vary depending on the country. Please inform yourself in advance at the competent customs authorities on import duties incurred.
2.3. Returns from abroad: Please mark returns as "Return of Goods". Customs duties/dutieswhich we incur as a result of an incorrect declaration can be Refund deducted become.
3. delivery time
3.1. Production/dispatch readiness: Due to the complex manufacturing process, orders are usually approx. 14-20 working days after receipt of payment ready for dispatch (working days = Mon-Fri, excluding public holidays at the place of dispatch or destination), unless expressly stated otherwise. deviating indicated.
3.2. Transportation time: The Delivery time varies depending on Destination and comes additional to the production time.
3.3. Peak times & international shipments: In particular Holidays or in the event of an increased order volume, there may be longer production and delivery times come. With international Delivery times may vary depending on location significantly longer be. Customs clearanceslocal holidays and Force majeure (e.g. bad weather, strikes) can lead to delays and are beyond our control.
3.4. Unavailability: If, in exceptional cases, a product is delivered after the permanently unavailable we will inform you immediately and refund payments already received.
4. shipping service provider
4.1 The Delivery takes place via a shipping service provider chosen by us.
4.2. Partial deliveries are permitted, as far as reasonable; you will not incur any additional shipping costs.
4.3. Details (consignment number, expected delivery) you get in the Shipping confirmation, provided that for the program Shipment tracking provided is.
4.4. Shipment tracking & insurance: Spoiler shelves become as an insured parcel with shipment tracking shipped.
5. transfer of risk & transport damage
5.1. Transfer of risk for consumers: In the case of purchases by consumers Transportation risk to you first, as soon as the goods to you or a person named by you Third parties (who is not the carrier) hand over was. Choose you the carrier itself and have we given you this choice not offered, the danger already with handover to the carrier.
5.2. Transport damage: Please report any externally visible damage if possible on delivery and inform us immediately. Yours statutory warranty rights remain of this untouched; the notification helps us to assert claims against the transport company.
6. returns (revocation)
6.1. Germany / EU : Consumers have a statutory right of withdrawal of 14 days. The details (start of deadline, exceptions, consequences) can be found in our Cancellation policy.
6.2. Outside the EU/UK (e.g. Switzerland, USA): There is none statutory or contractual right of withdrawal; Returns are excluded. Legal Warranty rights in the event of defects remain unaffected.
6.3. Return costs: In the event of revocation, the customer shall bear the Direct costs of the return shipment.
6.4. Reimbursement: We reimburse all payments including the shipping costs of standard shipping within 14 days at the latestas soon as we receive the goods received is or you have the Proof of dispatch (whichever comes first). Additional costs for express/premium shipping are not reimbursed.
6.5. Value replacement: A Value replacement is only to be paid if a loss in value is attributable to a Inspection of condition, properties and functionality not necessary handling of the goods (e.g. Mounting, bonding, fixed screw connection before expiry of the withdrawal period).
6.6. No restocking fee: One Restocking fee becomes not raised.
6.7 You can find further details in our Cancellation policy & return policy.
