Versand und Rücksendung

1. shipping areas

1.1 Shipping to the following countries: Germany, Netherlands.
1.2 Orders from other countries are possible on request. Please contact us via the Contact formto check the delivery options.

2. shipping costs, taxes and customs duties

2.1 The Shipping costs shall be borne by the customer. They are Order process clearly stated.
2.2. International orders (outside Germany): It applies Delivered at Place (DAP). Import duties, taxes and other levies at the place of destination, the Receiver. These are not included in the product price or in the shipping costs and vary depending on the country. Please inform yourself in advance at the competent customs authorities on import duties incurred.
2.3. Returns from abroad: Please mark returns as "Return of Goods". Customs duties/dutieswhich we incur as a result of an incorrect declaration can be Refund deducted become.

3. delivery time

3.1. Production/dispatch readiness: Due to the complex manufacturing process, orders are usually approx. 14-20 working days after receipt of payment ready for dispatch (working days = Mon-Fri, excluding public holidays at the place of dispatch or destination), unless expressly stated otherwise. deviating indicated.
3.2. Transportation time: The Delivery time varies depending on Destination and comes additional to the production time.
3.3. Peak times & international shipments: In particular Holidays or in the event of an increased order volume, there may be longer production and delivery times come. With international Delivery times may vary depending on location significantly longer be. Customs clearanceslocal holidays and Force majeure (e.g. bad weather, strikes) can lead to delays and are beyond our control.
3.4. Unavailability: If, in exceptional cases, a product is delivered after the permanently unavailable we will inform you immediately and refund payments already received.

4. shipping service provider

4.1 The Delivery takes place via a shipping service provider chosen by us.
4.2. Partial deliveries are permitted, as far as reasonable; you will not incur any additional shipping costs.
4.3. Details (consignment number, expected delivery) you get in the Shipping confirmation, provided that for the program Shipment tracking provided is.
4.4. Shipment tracking & insurance: Spoiler shelves become as an insured parcel with shipment tracking shipped.

5. transfer of risk & transport damage

5.1. Transfer of risk for consumers: In the case of purchases by consumers Transportation risk to you first, as soon as the goods to you or a person named by you Third parties (who is not the carrier) hand over was. Choose you the carrier itself and have we given you this choice not offered, the danger already with handover to the carrier.
5.2. Transport damage: Please report any externally visible damage if possible on delivery and inform us immediately. Yours statutory warranty rights remain of this untouched; the notification helps us to assert claims against the transport company.

6. returns (revocation)

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, other than the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must

[Your Company Name / Name]

Street and house number

[Postal Code and City]

[Email Address]

[Phone number – optional]

inform you by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, which is not, however, obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you revoke this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of your revocation of this contract.

For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your revocation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (e.g. by assembly, gluing or permanent screwing).

Model withdrawal form

(If you wish to revoke the contract, please fill out this form and return it.)

To:

[Your Company Name]